Due to the COVID-19’s escalation in Thailand, the airline announces its policy to support passengers holding Thai Vietjet tickets on all domestic routes as followed.
Passengers who booked tickets and made payments before January 1, 2021 with travel date between 5 - 31 January 2021, can change their travel date free of charge for one time (fare difference applicable if any). New travel date must be by March 31, 2021 and subject to flight availability. Rerouting is not applicable.
Affected passengers who wish to contact the airline for their travel amendment (at least 3 hours before the original departure time) may choose 1 one of the below channels to contact the Customer Service Center:
1. By Contact Center at +662-089-1909
2. By Line @Thaivietjet
3. By email at firstname.lastname@example.org
Thai Vietjet is committed to providing the highest level of safety for its passengers. The airline has been strictly performing aircraft disinfection daily throughout its fleet in compliance with Thai Ministry of Public Health, plus performing cleaning and disinfection its company premises to reduce potential risk to the staff to ensure passengers wellbeing.